This is the Privacy Policy of Andrew Wallace Architects Ltd. Website address: https://andrewwallacearchitects.co.uk/

This privacy policy sets out how https://andrewwallacearchitects.co.uk/ uses and protects any information that you give https://andrewwallacearchitects.co.uk/ when you use this website. https://andrewwallacearchitects.co.uk/ is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. https://andrewwallacearchitects.co.uk/ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Andrew Wallace Architects Ltd. (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Andrew Wallace Architects Ltd. registered office is at The Old Bakery Vicker Grove, West Didsbury, Manchester, M20 1LJ and we are a company registered in England and Wales under company number 07737829.

What personal data we collect, hold and process

We may collect, hold and process the following information provided by you under the ‘Contact Us’ section of the Site:

• Contact information including title, first name and last name, email address, phone number and project details.
• Other information relevant to services we provide.

We use this information to respond to your enquiry. If your enquiry does not lead to a project, we keep it for up to two years from our last contact with you and then delete it. If it leads to a project, we keep it as explained under ‘How Long We Keep Your Data’ below.

We also collect personal data associated / necessary to provide our services and commission the project which will include information outlined above, home addresses and any other information relevant to services we provide, such us information included in a contract.

Our legal basis for using your data

We only use your personal data where the law allows us to:

• Enquiries – our legitimate interest in responding to people who contact us, and taking steps at your request before entering into a contract with you.
• Projects – to carry out our contract with you, and to meet our legal, regulatory and insurance obligations (for example, the record keeping required by the ARB Code of Conduct).
• Website statistics – our legitimate interest in understanding how visitors use our website so that we can improve it. You can opt out at any time, as explained under ‘How we use cookies’ below.

What we do with the information we gather

We are obliged to keep your information for administrative, legal, insurance or security purposes. We will collect / process your data required to fulfil our contractual requirements in our day to day activities with clients (i.e. for a project brief, drawings or other documents), for internal record keeping or to improve our services.

We will not share your personal information with third parties unless we have your permission to do so, or it is necessary in the running of your project. Under the lawful ground known as ‘legitimate interest’, we may need to share your data in order to deliver the project. We may therefore share your personal information with contractors, sub-contractors, consultants, sub-consultants, manufacturers, suppliers and other specialists within the construction, architectural and design industry in order to obtain quotes, tenders, specifications, product details and other project-related information.

Companies that help us run our website

We use the following companies to run our website. They only use your data to provide their service to us:

• Wildcat Digital – our website agency, which hosts and maintains this website. Messages sent through our contact form are emailed to us, and a copy is also received by Wildcat Digital staff who look after the website.
• Google (Google Analytics and Google Tag Manager) – collects statistics about how visitors use our website, such as which pages are visited and for how long. See Google’s privacy policy: policies.google.com/privacy.
• Hotjar – helps us understand how visitors use our pages, for example by recording clicks, scrolling and mouse movements and showing them as heatmaps and recordings. See Hotjar’s privacy policy: www.hotjar.com/legal/policies/privacy/.
• Google Maps – shows the map on our Contact page. When the map loads, Google receives your IP address and may set its own cookies.

Some of these companies may process data outside the UK, for example in the USA. Where they do, they rely on safeguards recognised under UK data protection law. We do not sell your personal data, and we do not use these services for advertising.

We may use images of your project on our Web Site, Advertising and Marketing information, however your Personal information will not be displayed.

How Long We Keep Your Data

Andrew Wallace Architects Ltd. only ever retains personal information for as long as is necessary. Enquiries that do not lead to a project are kept for up to two years from our last contact with you. Data associated with our services is retained from an initial contact with our client through to the end of the limitation period (6 years post contract/practical completion) and any limitation extension, as recommended by RIBA and required under the ARB Code of Conduct.

Contact Form

The only instance where our website will ask you for personally identifiable information is our contact form. Once submitted, your information is sent to us by email, and a copy is also received by our website agency (see ‘Companies that help us run our website’ above). Your information is not stored within the website’s database.

Your Rights

The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 give you the following key rights:

• The right of access – this enables you to receive further information about the personal data we hold about you as well as to obtain a copy of that data.
• The right to rectification – this enables you to have any incomplete or inaccurate personal data that we hold about you corrected.
• The right to erase – in limited circumstances you can ask us to delete personal data we hold about you, for example where it is no longer required for the purposes for which it was collected/processed.
• The right to restrict processing – in limited circumstances you can ask us to suspend the processing of your personal data.
• The right to data portability – in limited circumstances you can ask us to transfer your personal data to another organisation.
• The right to object – this enables you to object to us processing your personal information in limited circumstances.

You can find more information about these rights on the website of the UK regulator, the Information Commissioner’s Office (ICO): www.ico.org.uk. To exercise any of these rights, please contact us using the details at the bottom of this page. If you are unhappy with how we have used your data, you have the right to complain to the ICO (telephone 0303 123 1113). We would appreciate the chance to deal with your concerns first, so please contact us before you approach the ICO.

Security

We are committed to ensuring that your information is secure and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

How we use cookies

A cookie is a small text file that a website places on your computer or mobile device. Our website does not need cookies to work for ordinary visitors. The cookies described below are set by the statistics and map services we use.

We use Google Analytics and Hotjar to understand how visitors use our website, for example which pages are visited, how long people stay and where they click, so that we can improve it. We use this information only for statistics and to improve our website. We do not use it for advertising or to identify you. These services only start once you interact with a page, for example by scrolling or tapping.

The map on our Contact page is provided by Google Maps, and Google may set its own cookies when the map loads.

You can opt out of these cookies at any time, free of charge, by blocking or deleting cookies in your browser settings, or by installing Google’s opt-out browser add-on for Google Analytics: tools.google.com/dlpage/gaoptout. Blocking cookies will not stop our website from working. Full details are set out in our Cookies Policy below.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

This website nor its owners will never ask for personal or sensitive information (other than contact details) through social media platforms. We encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: info@awallacearchitects.co.uk
• By phone number: 0161 448 0483
• By mail: The Old Bakery Vicker Grove, West Didsbury, Manchester, M20 1LJ

Date last changed: 26/10/2026